Stripe Connect (how you get paid)
Boletra does not custody your money. Every venue has its own Stripe Connect Express account, and buyers pay you directly. Boletra only charges for the credits consumed to issue tickets.
What this means for you
- Direct payouts to your bank per your country’s schedule (typically 24–72 hours after the sale).
- Disputes and refunds you handle directly from the Stripe dashboard.
- Your money is yours from minute one — it doesn’t sit in an intermediary account waiting for us to release it.
What you need to start
- Individual: legal name, address, date of birth, government ID (SSN, DNI, CURP, etc. depending on the country) and bank info.
- Company: legal name, tax id (EIN, CUIT, RFC), address, representative with the personal info above, and company bank info.
Stripe walks you through step by step. Verification is often instant, though sometimes they ask for extra documents (selfie, proof of address).
Stripe fees
Stripe charges its own processing fee, separate from Boletra credits. Fees vary by country and payment method, but generally:
- Local credit/debit card: ~3.6% + fixed fee.
- Wallets (Apple Pay, Google Pay): same as card.
- International charges: may add an extra 1–2%.
Check the exact rates on Stripe’s pricing page for your country.
When you get paid
Stripe groups sales and pays you out on the schedule you pick (daily, weekly, monthly). By default you start with automatic daily payouts. You can change it any time from your Stripe dashboard.
If something goes wrong
- Orphaned account (
No such account): if you deleted the account from Stripe, just tap Connect Stripe again in Boletra and we spin up a fresh account automatically. - Held payouts: Stripe may hold funds if your account is under review. They notify you by email from
noreply@stripe.comwith what to upload. - Refunding a buyer: you approve it. The amount comes out of your Stripe balance; the credit Boletra charged for that ticket stays consumed.