Set up your venue
A venue is the entity that sells tickets on Boletra. It has a public name, a URL slug and a Stripe account attached.
1. Create the venue
After your first login you see the Create your venue screen. We ask for:
| Field | What it is | Changeable later |
|---|---|---|
| Name | Public name your buyers see. | Yes |
| Slug | Unique identifier in the URL (boletra.com/o/<slug>/...). Lowercase letters, numbers and dashes. | Yes — but old URLs stop working |
| Default language | Spanish or English. The language we show buyers when an event isn’t translated. | Yes |
| Supported languages | The set of languages you’ll publish content in. At minimum the default. | Yes |
When you save, you become the venue’s owner.
2. Connect Stripe
From the dashboard tap Connect Stripe. Boletra creates an Express account in Stripe under your name and hands you off to Stripe’s onboarding.
Have ready:
- Individual: legal name, address, date of birth, government ID (SSN, DNI, CURP, etc. depending on the country), bank info.
- Company: legal name, tax id (EIN, CUIT, RFC), address, representative with the personal info above, company bank info.
When Stripe finishes verification (often instant) you return to the dashboard and you’ll see Stripe connected ✓. Only then can you publish events.
If something goes wrong
- “No such account”: if Stripe says the account doesn’t exist, the linked account was deleted on the Stripe dashboard. Tap Connect Stripe again and Boletra spins up a fresh account automatically.
- Verification pending: Stripe may request extra documents (selfie, proof of address). Mails come from
noreply@stripe.com. While pending you can still publish, but payouts to your bank are held until you upload what’s missing. - Country not supported: Stripe Connect Express works in many countries but not all. Check the Stripe global list and, if your country isn’t there, contact us.
3. Basic branding
From Settings → Venue:
- Logo: square PNG, ideally 512×512. Appears on the public page and in confirmation emails.
- Primary color: hex (
#xxxxxx). Used on buttons of the public event page. - Website and socials: optional, shown on the footer of your venue page.
4. Team (coming soon)
Roles you can assign:
owner: full access. Only one who can delete the venue.admin: manages events, credits, payouts.staff: registers validators and reads reports but no payments.
Today every invited user lands as admin. Granular roles and per-event permissions are on the roadmap.
5. Ready to sell
With the venue created, Stripe connected and branding set up, the next step is to publish your first event.